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Fabrycate customer care

Terms and Conditions

The terms that guide shopping with Fabrycate.

Our store

These terms apply to your use of fabrycate.shop and purchases from Fabrycate, Lieu-Dit La Brunerie, 14380 Mesnil-Clinchamps, France. Contact [email protected] for assistance.

Products and prices

Prices are shown in USD. Product pages describe the available designs, materials, colors and sizes. Review the product measurements before choosing a size. Screen settings can affect how colors appear. Product information and prices may be updated; review the details and total presented when submitting your purchase.

Payment authorization

By submitting a purchase for payment, you authorize the payment method you provide to be charged for the displayed total, subject to successful processing and applicable payment checks. Use a payment method you are authorized to use. A payment attempt or authorization does not by itself establish that an order has been accepted.

Order acceptance

A purchase is subject to acceptance and the applicable payment result. An order confirmation, when issued, identifies the accepted order. Please provide accurate contact and delivery information so we can fulfill the accepted order and contact you about it. If you need help with an order, contact our support team.

Shipping and fulfillment

Eligible delivery destinations, handling times, transit estimates and the order cutoff are set out in our Shipping Policy. Delivery estimates are not guarantees.

Returns and refunds

Our Return & Refund Policy explains the 30-day request window, return conditions, authorization process, shipping responsibility and refund timing. These terms do not limit rights that cannot be excluded under applicable law.

Website use

Use this website lawfully and do not interfere with its operation or misuse another person’s information. Brand graphics, product imagery and site content may not be reused without authorization or another applicable legal basis.

Customer support

For product, delivery, payment or return questions, email [email protected]. Include the relevant order reference when one is available.

Need assistance? [email protected]