Frequently asked questions.
Helpful details for a comfortable shopping experience.
Where do you ship?
We ship free to the 48 contiguous United States and Washington, D.C. Alaska, Hawaii, U.S. territories, APO/FPO addresses and PO Boxes are excluded.
When should my parcel arrive?
Handling takes 1–2 business days, followed by an estimated 3–4 business days in transit after dispatch: an estimated 4–6 business days in total from the applicable processing start date. These are estimates, not a delivery guarantee.
What is the order cutoff?
07:00PM (GMT-06:00) Central Standard Time (Chicago), fixed at UTC−06:00 year-round. Orders after cutoff, on weekends or on U.S. federal holidays enter processing from the next business day.
How do I choose a size?
Use the garment measurements on each product page and compare them with a similar garment you own. Measurements are provided in centimeters and inches. Allow room for the layers you prefer to wear underneath.
How should I care for my down layer?
Follow the item-specific instructions on the product page. Use down-suitable detergent and dry the filling fully. Belted pieces and snap-fastened designs include additional care guidance.
Can I return an item?
Request a return within 30 days of receipt. Ordinary returns must be unused, unwashed, in original condition and original packaging; careful try-on for fit is allowed. Contact us for authorization before sending a return to our address in France.
Who pays return shipping?
We pay for returns resulting from our error, damage, defects or wrong items. You pay for a change-of-mind return. There is no restocking fee. Arrival damage or defects are reviewed under the problem-item process.
When will an approved refund be paid?
Approved refunds are returned automatically to the original payment account within 10 days.
What currency and tax apply?
Prices are in USD. Standard delivery is free for eligible destinations and checkout tax is $0.00. This is not a claim of legal tax exemption.
How are payments and orders confirmed?
Review your order total before authorizing payment. Payment processing and order acceptance determine the outcome; an attempt alone is not confirmation. Contact [email protected] with any available transaction or order reference for help.
How can I contact you?
Email [email protected]. Our company address is Lieu-Dit La Brunerie, 14380 Mesnil-Clinchamps, France.